IT Support Apprentice

West Sussex

Employer description:  

Our passion is delivering innovative yet reliable white-label IT solutions, with proven quality and with the IT security levels you expect. 


Uptime is looking to add more talent to the team. As a rapidly growing business, we are constantly recruiting, but we only want the best. 

We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Main role and responsibilities: 

  • Respond to requests for technical assistance in person, via phone and electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention 

Desirable skills: 

  • Someone with good telephone manners 

Personal qualities: 

  • A team player  
  • Willing to learn 
  • Driven and confident 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:

Monday to Friday,

Shift patterns 8:00am - 4:30pm, 9:00am - 5:30pm, 9:30am - 6:00pm. 

37.5hrs a week. 


  • A culture of growth and trust 
  • An opportunity to test and grow your skills 
  • Competitive salaries 
  • Career progression opportunities 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.