IT Field Engineer Apprentice

This vacancy is now closed


Employer description: 

Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. 


Ticketmaster, part of Live Nation Entertainment runs an apprenticeship programme which aims to offer an alternative route for people into employment. The apprenticeship offers on the job training and onsite assessment by an approved apprenticeship training provider, earning a nationally recognised qualification (EDI Level 3) at the end of the Apprenticeship. 

Following the pathway of ‘IT End User Support’, we are currently recruiting for a:

Field IT Support Apprentice for a 24-month placement.

Which will involve spending your time throughout the apprenticeship based in Angel, Islington, but with the opportunity to travel to other UK based venues or offices.

You will potentially have the exciting opportunity to work onsite at our festivals during the summer months and therefore would be required to work some weekends.

Key responsibilities: [will be to:]

  • Present a professional contact point to receive and prioritise requests for assistance from internal and external customers, ensuring they are dealt with in a pleasant and efficient manner
  • Log all calls, escalating if necessary, and keeping customer informed of updates
  • Work closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolution
  • Carry out daily tasks according to the agreed procedure, and according to the shift rota
  • Carry out hardware builds, installations as required by more senior team members 
  • Complete individual learning records as required by the apprenticeship provider on time, and to a good standard

What we are looking for:

Experience, skills and personal qualities: 

  • Basic knowledge of current operating systems including Windows 7 / 8 / 10 & OSX 
  • Basic knowledge of Desktop applications including Microsoft Office / Adobe products 
  • Interest in hardware troubleshooting skills particularly Dell / Apple / Lenovo 
  • Excellent communicator (written and spoken) 
  • Happy / Able to work flexible hours when required including evenings and weekends 

Having a full UK driving licence is preferred as travelling will be key to the position. 

Entry requirements: 

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£22,984 per annum.

Future prospects: 

Once you have successfully completed the apprenticeship, there is the possibility of gaining full-time employment.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.