IT Helpdesk Technician Apprentice


This vacancy is now closed


Employer description: 

We are a corporate law firm with offices in Gatwick, London and Milton Keynes. 

We offer a full portfolio of legal services to UK based and Global companies. Most law firms talk about being commercial, being your trusted advisor, acting professionally, delivering projects on time and being technically competent. 

We might do the same from time to time as these things are absolutely relevant to what we do every day, but these things should really be taken as a given. In short, we offer all the services you’d expect from a law firm, but it’s how we do it that makes us distinctive. 

Overall purpose of the job: 

We are now looking for an eager candidate to join us as a L3 IT Azure Cloud Support Specialist apprentice. 

The Helpdesk Technician (Apprentice) will assist the IT Helpdesk Manager with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio-visual systems. 

Main responsibilities: 

  • Ensuring that the IT Services Service Level Agreement (SLA) is adhered to at all times.
  • Assist with providing 1st and 2nd line helpdesk support on a daily basis.
  • Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software.
  • Assist with the production of user documentation.
  • Responsible for escalating support requests to an appropriate team member as and when required.
  • Contribute to the smooth running of an out of hours IT support rota.
  • Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis.
  • Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions.
  • Responsible for the upkeep of the IT Asset Register, including hardware, software, audio visual and telephone systems.
  • Assist with the implementation of IT projects as and when required.
  • Contribute to the policing of IT quality standards throughout the firm.
  • Assist the IT Services team by carrying out training duties as and when required. 

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable. 

Desired experience, skills and qualities: 

  • Strong communication skills in order to successfully explain IT concepts to non-technical colleagues
  • Desire to learn and accept change
  • Adapt to, and remain calm and focused, in all situations
  • Ability to influence others
  • Professionalism
  • Attention to detail 

Entry requirements: 

The entry requirements for this Azure Cloud Support Specialist programme are as follows: 

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£13,325 per annum. 


  • 20 days holiday (increasing to 25 days per annum in accordance with policy) 
  • Pension
  • BUPA Private Health
  • Employee Assistance Programme
  • Income Protection Scheme
  • Death in Service Benefits
  • Perkbox / Benefits Hub
  • Work mobile phone 

Future prospects: 

Upon completion of the apprenticeship, there is an opportunity to become a Full-Time Employee of EMW LLP. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.