As part of the Administration Team, you will be responsible for making sure enquiries are directed to the correct person while promoting and protecting the welfare of those individuals supported. You will have involvement in meetings, presentations and be encouraged to offer positive suggestions for improvement.
The successful candidates will be well organised, flexible, eager to learn and be willing to assist wherever possible.
You will gain a Modern Apprenticeship in Digital Applications Support at SCQF Level 6 Diploma (comparable to a HNC or first year of University).
'Trustworthy, straightforward and reliable.' - With the success of a recently promoted employee who started as a Modern Apprentice in the same role, Caring Hearts Scotland in Paisley are looking to welcome two new team members in the Administration Team and offer the same experience. Founded in 2013, Caring Hearts Scotland is a private health care organisation that has a reputation of providing first class service in everything they do.
Interested? Apply Today!
Key Responsibilities:
- Attending workshops, classroom training and participating in as many learning opportunities as possible.
- Using Microsoft Office packages to complete tests, presentations and evaluations
- Using Passgenius for service user care plans, checklists and reviews ensuring compliant with the Care Inspectorate instructions.
- Using staffing system SSSC.
- Answering phones and responding to emails, transferring to the appropriate person.
- Attending meetings and offering suggestions for improvement. Taking minutes of these meetings and typing them up on relevant online systems and Microsoft Office Apps.
- Uploading staff and client files on our SSSC.
- Building professional relationships with colleagues and clients.
- Photocopying and scanning documents.
- Inputting information on multiple systems to which you will receive training.
- Observing and practicing health and safety procedures.
- Positively receiving feedback.
Required Skills:
- Positive working attitude
- Passion for providing first class customer service
- Excellent communication skills, both written and verbal
- Strong work ethic
- Enthusiasm for administration
- Good time management is critical
- Interpersonal skills
- Keeping Confidentiality with information relating to clients
- Excellent problem-solving and troubleshooting abilities
- A growth mindset and passion for learning
- Flexible and willing to assist other teams where necessary
Additional Information:
- Salary - £12,000 per annum
- The salary will be reviewed on completion of your Apprenticeship.
- Monday to Friday 9am – 5pm
Future Career Progression:
- Progression opportunities will be offered on review of performance and on completion of your Apprenticeship.
Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.