Employer description:
Everything Tech are an award-winning Managed IT service provider. They help companies of all sizes do amazing things with technology. They support over 4500 users across nearly every industry all over the country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.
Based in the heart of Manchester City Centre.
The company are in some of the trendiest & most modern offices in Manchester.
Overview:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
Main responsibilities:
- First point of call for all IT support queries.
- Troubleshooting issues and logging them in the company ticket system.
- Provide a 1st line level of IT support through numerous channels of communication including email, telephone, internal requests and automated alerts
- Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed
- Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians
- Undertake simple maintenance tasks for monitored systems
- Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers
- Installing software and building computers for customers.
- Take on ad hoc project work as directed by the IT Helpdesk Manager
- Meet the Helpdesk KPIs as directed by the IT Helpdesk Manager
- Undertake any other role to ensure the smooth running of the business as directed by the IT Helpdesk Manager
Desirable skills:
- A strong personal interest in IT and Computing
- Good technical knowledge
- Hands on experience in general computing and IT
- Excellent customer service and communication skills
Personal qualities:
- Passion for all things IT
- People first team player
- Strong work ethic with the eagerness to continually develop technical skills
- Excellent time management skills with the ability to prioritise workload according to others’ needs
- Ability to work on own initiative as well as part of a diverse team that includes internal and external stakeholders
Entry requirements:
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Working week:
Monday - Friday: 8:00am - 5:00pm or 9:00am - 6:00pm (40hrs p/w)
Benefits:
- All Employee's receive company perks for discounts across a range of retailers.
- Private Medical coverage including holistic treatments.
- Monthly bonuses available
- And a Cycle to work scheme.
Future prospects:
Once you have completed the apprenticeship, our client aims to move you up into a full time Helpdesk Technician role with salary increase and a clear career progression and training plan to progress you over the years into expert areas and/or management level IT.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.