IT Technical Support Analyst – Level 3 ICT Apprenticeship

This vacancy is now closed


Employer description: 

Our client, The West Brom, is the 7th largest Building Society in the UK, with over 170 years’ experience, and is owned and run for the benefit of its members. 

They are committed to creating outstanding learning solutions so that you’ll be able to realise your full potential. 

Vision and Values: 

As a mutual building society, our client puts their members’ interests centre stage, every day, and their values play a central role in guiding what they do and how they work together to achieve this. They have a set of 6 values, and together they explain how they go about what they do and what it means to be a part of the team.

  • Be passionate
  • Care
  • Do it today
  • Own it
  • Be real
  • Better together 


Your personal development is an important factor during your career, and they invest in you from your very first day. As soon as you join the Society your journey of personal and professional development will begin; and you’ll see that one of their six values is 'Be Real', where they take responsibility for continually learning and are receptive to feedback, with a drive to improve and make the best of your skills and abilities. 

You will have access to a range of digital courses and interactive learning events to help you learn. Whether these are related to your specific job role, your personal effectiveness or leadership skills you will be equipped with the skills and qualities to make an effective contribution to the success of the Society. 

Our client understands that their staff are their best asset – and they mean it! The success of the business, and their future progress, is based upon the rich array of skilled and talented people they have within the Society. 

The Role: 

The Technical Support Analyst will be responsible, as part of the Technical Support team, for providing 2nd line technical support for the West Brom I.T. systems and supporting technologies.

The Technical Support Analyst will be responsible for evaluating and assessing the impact of reported issues, recommending and implementing resolutions.

The role requires a high degree of analytical and constructive thinking to tackle a wide variety of challenging and difficult I.T. related issues. 

Main responsibilities: 

  • Support and maintenance of a wide range of infrastructure and business software tools.
  • Support and maintenance of Windows and Linux platforms.
  • Support and maintenance of on-premise Virtualisation Infrastructure (VMWare).
  • Support and maintenance of Cloud Virtualisation Infrastructure (Azure).
  • Assist in the identification and resolution of Cyber related vulnerabilities.
  • Liaise with third party suppliers to resolve I.T. related issues.
  • Assist in the resolution of assigned calls made to the I.T. Service desk.
  • Producing quality documentation.
  • Assist in ensuring Service Level Agreements are met.
  • Providing assistance to other areas of the IT Service & Solutions department as necessary including areas not detailed above. 

Personal specification: 

The skills and experience required are:

  • Successful completion of an academic I.T. related course.
  • Good communication and interpersonal skills.
  • Ability to produce clear and detailed technical documentation.
  • Ability to work independently. 

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


Will be between £12,000 - £15,000 per annum, depending on experience.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.