IT Service Desk Apprentice

This vacancy is now closed


Arvato are a global organisation that provides financial solutions to clients in over 20 countries worldwide. Using predictive analytics, leading-edge platforms and big data, their team of 7,500 IT, analytics, process and legal specialists allows their clients to see the bigger picture.

With a history of taking on many apprentices in the past,  they are now looking for an IT Service Desk Apprentice to support their team.

You will join a supportive workforce with a wealth of knowledge to allow you to grow within the role and start a successful career.

To express your interest please apply below.

Key Responsibilities:

  • Monitoring and dispatching Helpdesk jobs received from a number of different sources using a customised
  • Helpdesk package - Providing 1st Line local and remote IT support to staff across 9 regional sites
  • Deploying and configuring computer hardware and applications
  • Troubleshooting, monitor and maintain systems printers and networks
  • Escalating incidents to 2nd line support
  • Ensuring security of hardware and software and maintain an inventory of IT assets
  • Maintaining licence and asset information
  • Documenting and Following processes
  • Escalating and reporting to IT Helpdesk Manager

Required Skills:

  • An active interest in IT
  • Excellent communication skills both written and verbal
  • A methodical approach
  • Troubleshooting skills
  • Excellent organisational skills
  • A can do attitude

Additional Information:

  • £12,000 per annum
  • 08:30-17:00 initially
  • Salary can be discussed upon the successful completion of your apprenticeship.

Future Career Progression:

  • Progression within the company and in different areas of IT upon successful completion of the apprenticeship

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.