IT Technician Apprentice

This vacancy is now closed


Employer description

Abbeyfield School is part of the Creative Education Trust (CET). Creativity, problem-solving, and innovation are central to the approach to learning.

Creative Education Trust was established in 2010 to work in England’s post-industrial and coastal towns and cities.

We are now a network of 17 schools educating 13,500 children and young people. 

We have chosen to work with schools in challenging circumstances. We have successfully transformed schools previously deemed to be inadequate into good ones in order that all our students can have the best start in life. We are committed to providing educational opportunity for children of all abilities and to building cultural capital through a wide range of co-curricular activities. Curricular innovation through our Knowledge Connected programmes promotes creative, integrated and pro-active thinking so that our students are equipped for the challenges of the 21st century. 


A fantastic opportunity to become part of the IT team based at this secondary school and college and to benefit from a fully funded L3 IT work-based learning programme/apprenticeship. 

Your main responsibility will be to support the Regional IT Manager and Senior IT Technician with day-to-day school support. 

Main duties: 

  • Ensure all incidents and requests for the Academy are logged appropriately on the ICT Helpdesk System
  • Ensure that incidents and requests for the Academy are prioritised accordingly and are documented within the ICT helpdesk system
  • Maintain regular communications with the appropriate staff until incident resolution
  • Monitor progress of all incidents and requests for updates or resolution as appropriate
  • Escalate any incidents to the appropriate team as necessary and work with the Regional IT manager, Senior IT Technician, 3rd party support providers, and other stakeholders to resolution
  • Identify, resolve and/or document workarounds for desktop related problems
  • Image, deploy and manage desktops, Laptops and other end points devices such as printers and IWBs
  • Provide high quality technical support and advice to the Academy
  • Test and install new software, ensuring licensing compliance
  • Set up and maintain user accounts, ensuring that new staff and students receive credentials in a timely fashion
  • Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, touchscreens and ensure that this hardware is tested and prepared for use when required
  • Carry out scheduled maintenance check, which may include portable appliance testing (PAT) for ICT equipment
  • Ensure inventories for ICT hardware and software are kept up to date
  • Test and install patches & updates for the Academy’s MIS system 

Desirable skills / Personal qualities: 

  • Ideal candidate will have some work experience within IT (approx. 3-months)
  • Knowledge of interactive Whiteboards, touchscreens and associated software would be desirable
  • Knowledge of cloud-based systems such as Office 365
  • Good use of Microsoft packages
  • Ability to interpret and analyse complex information
  • High professional and personal standards in both work and conduct
  • Good interpersonal skills, including the ability to work as a team member, but also having self-motivation when working independently
  • Ability to convey technical problems to non-technical staff
  • Confidence in dealing with all levels of stakeholders
  • Strong in personal drive and willingness to get things done
  • Good time management
  • Openness to learning, change and personal development
  • Resilience and motivation to manage day-to-day challenges
  • Accepts accountability and takes personal responsibility for their own actions
  • Commitment to further training and professional development
  • High levels of discretion 

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s (or equivalent) at grades A-C in any subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here.

Working week: 

Monday-Thursday, 8:00am - 4:00pm and Friday will be 8:00am - 3:30pm.


Holiday allowance is 25 days + bank holidays

Future prospects:

Potential full-time role at the end of the apprenticeship.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.