Employer description:
JELD-WEN, founded in 1960, is one of the world’s largest door and window manufacturers, with more than 24,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.
Region Overview:
Within Europe we have over 30 facilities across 17 countries, with 7500+ employees. Our vision is to inspire our customers through leading brands, great service, innovative new products and solutions (leveraging the full JELD-WEN portfolio), while significantly enhancing our EoDB built on operational excellence.
Role Summary and Purpose:
- Process and solve tickets and approvals in PeoplePoint (SuccessFactor).
- Support the optimizing the HR data quality in PeoplePoint.
- Support with relevant training to associates and key stakeholders.
- Support with HR reporting design, HR Dashboard evolvement and utilize the output in cooperation with the team.
Critical Performance Objectives:
- Support stable and smooth deliveries on daily operations in HRDM
- Optimize the HRDM role to support and embed fast and high-quality execution of the tasks
- Support evolvement of reporting capabilities within HR
- Provide training to stakeholders as needed in English and coordinate translations where applicable
Key Accountabilities / Responsibilities
- To live by the JELD-WEN Values and lead by the JELD-WEN Leadership Model, to build businesses ethically and safely, to invest in people, to inspire customers through innovations, to deliver on our promises and to improve every day.
- To ensure adherence with all compliance standards and operate with integrity at all times.
- Verify and/or validate employee information related to compensation, terminations, status and position changes, pending new hires and rehired employees, employee transfers, employee personal information and process applicable changes in an accurate and timely manner.
- Manage pending hire data from onboarding system and/or work with HR Business Partners and Talent Acquisition professionals to obtain the required candidate information to create employee and contingent worker records.
- Provide accurate, consistent, and timely responses to reporting inquiries, which are of moderate complexity and may require additional research and analysis.
- Manage cases, monitor cases, and close cases within Service Level Agreements (SLAs) and escalate complex cases as needed (SNOW)
- CIM approach
- Audit global data entry on a regular basis to review data for accuracy and compliance.
- Assist with creating or updating internal training tools and process manuals for team members to maximize the effective use of SAP SuccessFactors / HRIS systems
What we are looking for:
Desired skills:
- Some experience within stakeholder approach
- Good IT skills, good knowledge of MS suite and Teams, Zoom etc.
- Knowledge or understanding of HRIS systems, preferable SuccessFactors or similar
- Analytical skills and ability to keep the overview of large data quantities
- Good communication skills and a calm and professional approach to internal customers
Behavioural abilities:
- Obtain Business insights and a acquire a deep knowledge of the JW Organisation and structure
- Drive results through a smooth, structured, and stable execution of daily work
- Have a strong Customer Focus
- Able to manage the complexity and prioritization of daily work
- Manage solvable conflicts or if not possible, escalate to manager
Desired experience / knowledge:
- JW and/or cross-country experience is an advantage
- Understand stakeholder management
- Be interested in supporting our training sessions on different HRDM relevant topics
- Some experience within stakeholder approach
- Good IT skills, good knowledge of MS suite and Teams, Zoom etc.
- Knowledge or understanding of HRIS systems, preferable SuccessFactors or similar
- Analytical skills and ability to keep the overview of large data quantities
- Good communication skills and a calm and professional approach to internal customers
Language skills:
- Proficient in both written and spoken English
Entry requirements:
- A degree in Business or in a Business-related programme e.g. Finance, Economics, Maths etc., or
- Non-Business-related Degree + at-least 6 months of work experience*, or
- Existing Staff member with 2+ years of work experience*, or
- Level 3 Qualification + at-least 12 months of work experience* & Robust On-boarding plan (learner must work in the organisation for 3 months before sign up)*
Work experience:
- Retail jobs - Sales Advisors, Team leaders, Customer Service
- Customer Service across any sector – large or small organisations.
- HR function jobs
- Office Administration/Assistant/Trainee
- Any role that involves working in a team, processing data, face to face and email communications
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.