Helpdesk Assistant Apprentice

This vacancy is now closed


An exciting opportunity for a confident and enthusiastic person to join Onestop IT Solutions based in Edinburgh as a Helpdesk Apprentice.

Are you someone who can hit the ground running, be a fast learner and a keen problem solver? Then this is a fantastic opportunity to further you’re career in a company that will value and reward your contribution.

This is a first line support role to support Onestop IT Solutions external client by fixing issues they are dealing with including support for Microsoft windows desktop and service environments

This position reports to the Service Desk Manager initially who in turn reports to the Managing Director.

What will I learn?

During the first 12 months as IT Network Apprentice, there are responsibilities you will have within your role which include:

· Support for Microsoft Windows Desktop and Server environments
· PC builds and user profile creation with application installation.
· Printer installation and fault diagnosis
· Broadband and Internet connectivity
· Troubleshooting networking issues
· Office 365 User setup and troubleshooting
· Must be able to prioritize work based on Service Level Agreement
· Fault diagnosis, fault resolution and time recording logging all information in our helpdesk system.
· Achieve and maintain a positive rapport with clients and prospects, working to give them the best possible service. We are extremely focused on customer satisfaction and strive to improve this.
· Attend and contribute to weekly service meetings.
· Responsible for entering activities, time and expenses in the company CRM system as they occur

What qualification or qualities are required?

· Higher qualification in English and Math.
· A strong understanding of Computing and or Networking.
· Strong desire to help our clients run their businesses better with the intelligent use of technology solutions.
· Strong desire to continue learning.
· Previous customer facing work experience is useful, though not essential.
· Already has or working towards obtaining a Driving License.
· At Onestop the core values are Tribe, Relentless Learning & Above the Line. We build our team around these values. These will be explained in more detail at interview.

Additional Benefits:

  • £12,000 per annum
  • One-to-one coaching.
  • Fun working environment and culture.
  • We aim to do social events when possible and encourage open and honest discussions.
  • When Onestop IT Solutions are hosting monthly performance meetings we like to catch up over pizza and a drink!

Future Career Progression:

  • There are opportunities within different departments in Onestop IT Solutions where you can move internally once your apprenticeship has been completed.