Employer description:
Assured Digital Technologies combines the strengths and value to customers of two highly respected IT businesses: MDS Technologies and Bristol IT Company. The merger of the two businesses generates an even greater proposition for organisations through the compelling and significant complimentary portfolio of services and competencies derived from working with Government, Public Sector and Private Sector/Commercial organisations.
We provide a range of services from Managed IT to Software Development and have over 30 years’ experience.
Overview:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
Main role / Responsibilities [will include but not be limited to]:
- The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
- Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
- Recognising when a call is urgent and escalate accordingly
- Carrying out configuration and testing of new kit prior to install at customer site
- The ability to work as part of a team, whilst remaining self-motivated in managing your own workload
- The ability to demonstrate an excellent customer service focus when dealing with clients
Desirable skills:
- A keen interest in IT and must be able to work as part of a busy support team
- Good communication skills
- Building good relationships is fundamental to the delivery of services.
- Organisational skills
- The ability to manage your own workload and to work to team and project deadlines
- The candidate also needs to have their own transport to drive to clients’ sites
Personal qualities:
- Teamwork and cooperation
- The ability to work flexibly in a team and contribute to a supportive work environment
- Adaptability and flexibility
- Good telephone manner
- Sociable
Entry requirements:
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Other requirements:
Full UK Driving licence (is desirable, but not essential)
Working week:
40 hours a week, (Monday – Friday),
Flexi shift, - 8 hours between 7.30am – 5.30pm.
Company perks / Benefits:
- 25 days’ holiday plus public holidays, plus your birthday off
- Private pension scheme with Royal London Mutual
- Private Medical care
- Death in Service benefit
- Perk-box
- Cycle to work and Tech schemes
- A company backing you who want to see you grow in your career
- Friendly and relaxed flexible working environments
- Onsite gym and Bicycle parking
- Friday afternoon beer o’clock
Future prospects:
You will have the opportunity to move to become an IT Support Engineer – or if you show a keen interest in other areas of the company, we are always looking for more people – IE software development, Web Development etc.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.