IT Helpdesk Support Apprentice

This vacancy is now closed


Employer description:

Established in 1991, The Change Organisation are market-leading distributors of computer hardware, software, and associated IT services for the digital world. Delivering timely bespoke business solutions and providing a one-stop service to meet the needs of enterprises of all sizes, from small niche specialists, up to the largest organisations in Europe.

Primary duties include:

  • Primarily dealing with hardware services and using the required troubleshooting methodology and tools.
  • Providing technical support to customers both internal and external through a range of communication channels.
  • Getting involved in networking, software installation & maintenance.
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up relevant products.
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Required qualities, skills and experiences:

  • Proven interpersonal and communications skills, complementing technical, vocational, or academic qualifications.
  • Personal qualities including, but not limited to, energy, self-confidence, and business acumen.
  • People able to ‘hit the ground running’, prepared to challenge the status quo, who strive to raise standards amongst their peers.

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.


You’ll have full access to the company’s onsite gym. The Change Organisation will also fund any additional qualifications or courses you’d like to undertake during your contract.

Working week:

Monday to Friday - 40 hours per week

Future Prospects: 

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.