Employer description:
Littlefish has a flexible, scalable, and people-centric managed IT service, that offers exceptional service levels with added value for continual improvement where clients need it most.
Overview:
Due to continued growth, we are seeking an apprentice to join our experienced team of technicians - with the potential to gain valuable experience and qualifications upon completing the apprenticeship are endless and a great way to start your career in IT.
Salary:
£15,000 per annum.
Key Areas of Responsibility:
General Administrative Activities:
Ivanti Platform Activities:
- General Administration
- New Customer Creation
- Dashboard Creation
- Categories and Subcategory management
- Ad-hoc in-tool reporting
Service Now:
- Basic Administration
- Dashboard Creation
- Categories and Subcategory management
- Ad-hoc in-tool reporting
Gameffective Platform:
- Account creation, mover and leavers
- Reporting
What we are looking for:
Essential skills and qualities:
- Ability to form good working relationships with others
- Ability to priorities work
- Always behaves in a professional manor
- Attention to detail, organisation, and prioritisation
- Basic knowledge of Office Packages (Outlook, Word & Excel)
- Basic understanding of IT Services with a desire to learn
- Demonstrates mutual respect for other team members
- Good face to face, telephone and written communication skills
- Good timekeeper
- Is logical in approach
- Manages customer’s expectations effectively
- Methodical and thorough approach to work, remaining calm under pressure.
- Takes ownership and works well as part of a team
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Benefits:
- Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential.
- Referral bonus scheme of £1000 when you successfully refer a friend.
- Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
- Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
- Casual dress policy
- Company Pension Scheme
- Breakout facilities with table tennis and gaming suites
- Pizza Fridays!
- Company social events
- 25 days annual leave plus public / bank holidays
- Purchase and sale of annual leave scheme
Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.