IT Support Analyst Apprentice

This vacancy is now closed


Employer description: 

Local Care Direct are a Social Enterprise that was established in 2004 by local GPs in West Yorkshire to deliver Healthcare services across Yorkshire and the Humber. They provide both urgent Medical and Dental Services and support the delivery of Primary Care services at scale to Health and Social Care partners across Yorkshire and the Humber. Local Care Direct provide bespoke services to transform the regional and national deliverables to local patient and provider needs. 


To provide the provision of technical support for Information System Services and telephony platforms, daily administration of systems and relevant hardware and software, maintenance and preventative maintenance of systems, applications and relevant hardware, effective use of corporate policy to support the delivery of LCD’s information systems platforms. 

Key Responsibilities: 

  • Provide first line technical support to the business across the entire LCD organisation and maintain its applications and infrastructure portfolio.
  • Adhere to Information Governance and enforce all corporate policies and procedures.
  • Maintain and administer the telephony platforms within trained scope
  • Maintain and administer the corporate routers and firewalls within trained scope
  • Ensure that data protection and associated policies are adhered to and ensure that all data and system security is always enforced and complied with, raising any areas or risk or improvement potential to line management.
  • Support in maintaining the IT Asset Register.
  • To be able to drive and be prepared to travel to other LCD operational areas and sites and carry out support or project requirements.
  • Support the implementation of new services and service development and to take ownership of any tasks allocated to you in any project capacity.
  • Participate in IT On-Call duties on a rotational basis.
  • Work as a team member of the department and encourage an effective and professional working environment.
  • Ensure there are effective lines of communications and reporting within the technical support area.

Required skills & experiences:

  • Experience dealing with end users and suppliers
  • Administrative experience in a busy, customer-focused environment
  • Strong interpersonal skills and team working skills
  • Attention to detail and the ability to work with little supervision
  • Experience in the troubleshooting and administration of the following: - Microsoft 365, Windows Operating Systems, Basic Network Troubleshooting, Print Management / Troubleshooting 

Entry requirements: 

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:

6am - 2pm, Monday - Friday / 37.5hrs a week.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.