An exciting, positive, creative, challenging and rewarding place to work. University of Edinburgh give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes, a defined benefits pension scheme, staff discounts, family friendly initiatives, flexible working and much more. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. Members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
The University of Edinburgh has been influencing history since it opened the gates to its first students in 1583. The University is the sixth oldest university in the English-speaking world and one of Scotland's ancient universities. University of Edinburgh are seeking a full time IT Technical Support Apprentices in the Operations Sections of the College of Medicine and Veterinary Medicine's campus IS Teams.
As an IT Technical Support Apprentice, you will help deliver IT support for the use of a wide range of IS and IT services used by the staff, students and visitors of the University of Edinburgh based on or associated with the Easter Bush Campus.
Normal hours are 09:00am to 17:00pm, Monday to Friday, there is a need to start and finish early two days per week, to complete preventative audio-visual checks.
Interested? Apply today
Key Responsibilities:
- Staffing the 2nd line helpline; under supervision and with direction, passing 2nd line calls to local IS and other appropriate IS teams to satisfy effective call escalation. Answer phone calls on the emergency Audio Visual and Teaching line, progressing prognosis with guidance from mentors in order to promptly resolve priority stop-work situations.
- With mentoring, detect and resolve routine technical problems and install software on client PCs in order to maintain operational support standards.
- With supervision, conduct preventative maintenance and associated logging of issues with IT and Audio-Visual equipment to help maintain required levels of service availability.
- Under instruction, install and configure University owned computers and IT peripherals in order to maintain a working estate of IT equipment.
- Completion of training modules delivered by QA Ltd as part of working towards Microsoft Certified Professional Status.
- Learn how to use the IT tools and techniques required to fulfil the main duties and responsibilities of IT professionals in the workplace.
- Under direction and supervision, assist with team housekeeping and maintenance of IT service documentation.
- Assist with monitoring and reporting of IT room environments to help fulfil routine IT maintenance requirements
Required Skills:
- Methodical approach to problem solving.
- Reliable and able to adapt and cope with new situations or change.
- Good at listening and comfortable when communicating with new people.
- Enthusiastic, willing to learn new skills and help others.
- Hard working, conscientious, reliable and flexible.
- Polite, presentable, punctual and organised.
- Knowing when to ask for help
Additional Information:
- Salary - £ 18,068 per annum
- Monday -Friday 9am to 5pm
Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.