Support Administrator Apprentice

South West London

This vacancy is now closed


Employer description:

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in Mason, OH.

Please see our website at for more information on our organisation.


We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Data Analyst - Level 3 Apprenticeship.

Purpose of Role:

You will be required to provide customers and Sales with a service that meets and exceeds their expectations. To establish end to end service from quotations, ordering, delivery, and accounts receivable.

Key Responsibilities:

  • Produce and manage customer quotations, orders, and request
  • Be the first point of contact for clients and respond to any request
  • Find quotes, orders, financial, logistics or any operational issues
  • Regularly provide status updates on quotes, orders, and delivery
  • Ensure orders placement and to obtain current delivery times and provide POD reports
  • Liaise with internal salespeople to discuss any current client issues
  • Completion of daily trackers/work in progress reports.
  • Responsibility to deliver within SLA 95% and FTR 98%
  • Gain a basic understanding of each of the account sets within your team to enable you to provide effective cover during times of sales absence
  • To effectively and efficiently own and manage any customer queries or escalations until resolution is passed to you from the sales or management team

What we are looking for:

Desired qualities:

  • Understand a sense of urgency, know how to prioritize
  • Self- motivated
  • Proven reliability
  • Commercial awareness and proactive attitude
  • Team player
  • Positive attitude


  • Provide excellent customer service
  • Good Knowledge of Microsoft Excel
  • Ability to multi-task and plan
  • Excellent communication and analytical skills – written and verbal 
  • Clear & concise communication skills

Entry requirements:

The entry requirements for this programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£16,000 per annum.

Future prospects:

There is potential to gain a salary increase based on performance and successful completion of the apprenticeship.

Upon successful completion of the apprenticeship, you may be able progress further and or be offered full time employment with NSC Global.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.