Digital Office Apprentice

Glasgow
Description

Moray Group are looking to grow their team by bringing in a new apprentices to the Glasgow office following on from the success of last years apprentices.

As demand for work grows within Moray Group, so does the opportunity to begin a successful career.

The role within the business will see the successful candidate complete an SCQF Level 6 in Digital Applications Support and then progress onto further training depending on the needs of the business at the time.

 

What does the role involve?

• Use of CRM System BDP for daily tasks
• Create reports using PowerBI for legal, financial and customer data
• Responding to enquiries from various channels such as property sites, Facebook, Instagram and Linkedin
• Dealing with the keys system KeyWatch (for properties we have on the market) 
• Input, maintenance, and reporting of client contact & activity information from the relevant databases and for monitoring quality assurance processes
• Using online shared drives to store and retrieve information
• Dealing with incoming and outgoing mail services through Outlook
• Telephone & face-to-face client reception.
• Provision of relevant support to front-line staff through telephone contact with clients to confirm appointments or follow-up of non-attendees and reschedule.
• Provision of the day to day general clerical & administration support to various operational delivery teams including Litigation, Remortgages, Mortgages, HR, IT and Facilities

 

What do I need to be successful?

• Excellent written and verbal communicative skills

• Time management skills and multi-tasking abilities
 
• Comfortable with Microsoft Office suite, with willingness to learn new software and systems 

• Self-motivated and determined

• Comfortable working both individually and as part of a team

 

What are the future prospects like?

Salary and the job role can be discussed upon successful completion of the apprenticeship