Digital Customer Support Apprentice

Paisley
Description

Manpower has been a global leader in recruitment workforce solutions for over 70 years. Since 1948, our purpose has remained consistent - we link people with meaningful and sustainable work. We help organisations nationwide develop and maintain their workforce to move with changing business demands, market fluctuations and keep pace as the future of work evolves.

Manpower offers a structured training program, underpinned by a strong coaching culture to accelerate your future career as well as a number of incentives and social events. Mental well being is at the forefront of our work culture, and we incorporate employee well being in every aspect of our company including training a number of mental health first aiders that are available to anyone onsite.

They now have an exciting opportunity for an Apprentice to join their Digital Support Team for their well-known IT client based in Erskine. If you have an outgoing personality and the confidence to conduct customer calls in a relaxed manner this could be your ideal role!

Interested? Apply today!

Working a hybrid mix of home and office working your role will include:

  • Managing digital marketing opportunities fro inbound queues
  • Ensuring that sales updates are provided in a timely manner
  • Conduct screening prior to assigning them to the relevant sales representatives
  • Create sales opportunities within systems (Salesforce)
  • Maintain Salesforce updates and linkage within relevant tool/portals
  • Performs basic data entry in line with pre-defined processes
  • Helps resolve simple customer issues and proactively follows-up to assist field account manager

·You will need the following skills:

  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint
  • Strong communications skills
  • Good organisation skills
  • Problem solving skills
  • Good team working skills

Benefits

  • Salary £18,500 per annum
  • Monday - Friday 9am to 5.30pm
  • A tailored programme for your learning and development
  • A clearly defined career pathway with achievable promotion criteria
  • Lunch clubs, annual target-hitters trip, and other team competition
  • A family environment with a thriving team spirit
  • 24 days annual leave and your birthday off
  • Work the ethical way - join a business that has been named one of the world's most ethical for thirteen years running!
  • Generous company benefits including private healthcare, employee discounts and many more

Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”


For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.