IT Support Technician Apprentice

This vacancy is now closed


Employer description:

Border Office Supplies & Systems offers a broad range of office products designed to meet the needs of today’s changing workplace. BOSS recognise that communication is the main advantage when our customers are looking for office supplies. From A4 copier paper through the whole range of office supplies, our aim is to give you value for money.


You will have the opportunity to gain valuable skills and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship.  

This is an exciting opportunity for a proactive individual to join an established IT business. The role will be key in supporting the business as it targets significant growth. 

We are looking technical assistant engineer to join a team of 1st and 2nd line support team engineers, helping customers with escalated technical queries. This is an excellent opportunity to join a close-knit, friendly team and be part of our award-winning Customer Success department. 


  • Provide first-line technical assistance for computer hardware and software. Resolve issues for staff via phone, in person, or online.
  • Provide first-line support and ticket handling for all internal applications and bespoke systems
  • Log issues and requests and escalate to the appropriate 2nd or 3rd line teams and external providers as necessary.
  • Work with 3rd parties to resolve issues
  • Resolve technical issues in a timely manner using available resources
  • Perform hardware and software installations, configurations and updates as needed.
  • Assist the IT Team in all matters relating to IT service desk operations and adhere to all internal Standards
  • Create and maintain troubleshooting documentation.
  • Provide introductory training for staff on equipment and software.
  • Support staff with the use of IT, including remote support and assisting with training where appropriate.
  • Install and maintain computer hardware, software clients, laptops, audio/visual equipment and peripherals.
  • Assist with the expansion and maintenance of the physical global and cloud network infrastructure including switches, cabling, Virtual Servers, and wireless network equipment.
  • Office 365 administration such as Exchange, Azure AD and SharePoint.
  • Support staff with the set-up and preparation of IT equipment.
  • Report any detected breach of policy to the IT Management Team.
  • Assist in the collation and provision of reports, project plans, training documentation and other papers as required by IT Manager.

What we are looking for:

Desirable skills:

  • Communication
  • Passion for IT 
  • Problem solving skills

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


  • Strong team dynamic that promotes an energetic and productive environment
  • Regular pay reviews

Future prospects:

Upon successful completion of the apprenticeship, there is a high chance of securing a full- time position with the Company, with further learning opportunities considered.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.