Trust ICT Apprentice

Bolton
Description

Great Schools Values: 

We firmly believe that, as a Trust, we can accomplish our mission by working with each academy in helping them develop the character traits of their pupils through the constant and consistent application of our ‘seven pillars of character’ which are bound within the ASPIRE Code. Each value is both ‘taught’ and ‘caught’. ASPIRE is an acronym of the values of aspirations and achievement, self-awareness, professionalism, integrity, respect and endeavour. It’s embedded in school life, even in the language we use.

Overview:

We are now looking for an eager candidate to join us as an apprentice. 
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. 

Overall Purpose: 

  • Travel between Trust Academies to provide IT support. 
  • Ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership. 
  • To allow the effective use of ICT by Teaching Staff, Admin Staff, Leadership and Students and to improve both their understanding of ICT and their experience of its use. 
  • To provide remote and face to face technical support in line with the academy’s ICT support service definition. 
  • To support pupils and staff in the appropriate use of ICT, through advice or training.  

Specific Responsibilities: 

Desktop, Tablet & Application Support

  • Connect, set up and check PCs and peripherals for normal operation. 
  • Detect, diagnose and resolve PC, peripheral and application errors. 
  • Maintain student one-to-one tablet device estate (Android and iPads, iPods). 
  • Roll out apps via the MDM. 

 Server & Network Support

  • Set up hardware and perform basic checking of networked PCs, including diagnosis of networking/Server/Proxy issues.
  • Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.
  • Perform pro-active daily system checks

Health & Safety

  • Carry out basic safety checks to make sure ICT resources are safe for use.
  • Follow relevant H&S procedures and raise awareness among staff, pupils and other users.

 Other duties will fall into the following catagories:

Configuration & Installation:

  • Install new hardware, Repair current hardware and reload software on desktops/laptops following release management procedures.

Continuity, Maintenance & Security:

  • Ensure that staff laptops are encrypted and advise staff that USB keys are not a secure place to store important or confidential data and to store data on the Cloud.

Service Request Management:

  • Make sure all requests for ICT Support; new projects/purchases or major changes are recorded on the helpdesks system. 
  • Ensure that service requests are responded or fixed or escalated according to the targets outlined in the Service Level Agreement. 

Internal Support Arrangements & External Contracts:

  • Liaise with the Trust central team to facilitate in the resolution of service requests.

The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

What we are looking for:

Essential skills and qualities:

  • An IT technical background
  • Evidence of being a good communicator
  • Enthusiastic approach to Customer Service
  • Good technical skills
  • Strong Audio-Visual skills
  • Strongly task-driven/multi-tasking
  • Pro-active learner
  • Good oral and written communication skills
  • Self-motivated
  • Sound problem analysis and problem-solving skills
  • Team player prepared to work to achieve results
  • Enthusiastic approach to customer service
  • Willing to work evenings if necessary and travel frequently
  • Commitment to safeguarding and promoting the welfare of children and young people
  • Willingness to undergo appropriate checks, including enhanced CRB checks
  • Emotional resilience in working with challenging behaviors and attitudes to use of authority and maintaining discipline

Desirable skills and experience:

  • Experience of working with Tablets devices, ideally IPads
  • Ability to identify and set key priorities

Entry requirements: 

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Safeguarding children and young people:

The Great Schools Trust is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check.

Working week:

37hrs a week,

Monday to Friday, 8am - 4pm -- during term time. [you are entitled to two weeks holiday pay] 

Full details are here: Term Dates - King's Leadership Academy Bolton (kingsbolton.com)

Future prospects:

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.