Apprentice 1st Line Service Delivery Analyst


Employer description:

Jordans Ryvita are part of Associated British Foods (ABF): A diversified international food, ingredients and retail group, employing over 130,000 employees and operating in 50 countries worldwide. Jordans Ryvita's sister companies in ABF produce products under many market-leading household brands, including Kingsmill, Pataks, Blue Dragon, Silverspoon and Twinings.

Overview of the Role: 

The Jordans & Ryvita Company have a truly exciting opportunity for an 1st Line Service Delivery Analyst to join their busy IT department. 

Whilst gaining some fantastic hands-on experience, the chosen individual will also undertake the ICT Level 3 Azure Cloud Support Specialist apprenticeship with QA. 

The main responsibility of the 1st Line Service Delivery Analyst will be to provide support for the key business applications, including: 

  • User administration
  • Logging incidents with third party vendors
  • Providing direct support
  • Or escalating to a higher level 

This role is varied, and no two days will be the same - from supporting users with issues and queries, working with our Shared Service Centre to deliver an excellent IT Service, or as part of a wider project team, you will be involved in many aspects and disciplines of IT across the business. 

Further responsibilities will include:

  • Supporting key IT business processes

Service Desk:

  • Ticket Triage and management
  • Processing starters, movers and leavers
  • Application user admin
  • Hardware fulfilment – generating quotes, placing orders, asset management
  • IT SOP maintenance
  • IT purchase order and invoice administration
  • Carry out audit tasks for systems and processes
  • IT project support

As well as:

  • Establishing relationships
  • Championing customers needs

What we are looking for:

  • In order to be successful throughout this process, the right individual will possess first class communication skills, both written and verbal, with the ability to communicate at different levels depending on their audience.
  • Being friendly and approachable is essential, as this is a customer facing role.
  • As part of a busy team, you will enjoy working under pressure and be able to manage and prioritise your own workload effectively. 

Skills and competencies:

  • Ability to interact with stakeholders at different levels
  • An understanding of how to work safely
  • An in-depth knowledge of how to use computers and technology
  • Experience / understanding of Testing and Troubleshooting
  • Process driven with the ability to follow policies and procedures
  • Happy to support co-workers and share knowledge
  • Prioritizing and organizing work
  • Acting with integrity

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£18,000 per annum. 

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.