Employer description:
The General Medical Council (GMC) regulates one of the most diverse professions in the UK. We help to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving (and exceeding) those standards and take action when they are not met.
Overview:
We are recruiting for IT Service Desk Apprenticeships where you will be working with our Information services team and apprenticeship provider to attain your Level 3 Information Communication Technician apprenticeship.
This role will provide you with the opportunity to work in an office environment whilst gaining valuable experience in a number of areas, which will include working with the IS team to provide excellent customer service and IT solutions to the wider organisation, working with and providing both software and hardware solutions, conducting testing, resolving incidents, working with computer systems, and writing documentation.
How do I apply?
Please click on the link below to apply.
https://jobs.gmc-uk.org/vacancy/it-service-desk-engineer-apprenticeships-digital-492524.html
APPLICANTS THAT DO NOT APPLY DIRECT TO GENERAL MEDICAL COUNCIL VIA THE ABOVE LINK WILL NOT BE CONSIDERED.
Job purpose:
To support the IS Service Desk by working in the IS Operations team and being responsible for providing users with remote and desk side technical support across all GMC facilities.
Main responsibilities:
- Supporting the IS operations teams by setting up computer hardware and software, conducting testing, resolving incidents and completing service requests.
- Handling sensitive information in line with corporate policies and procedures and taking personal responsibility for all information security matters in relation to the role.
- Providing a high standard of customer service responding to requests for assistance from internal customers including: managing work in a Service Desk system, sending emails and Making phone calls.
- Creating and completing clear, concise and accurate documentation including user guides for customers and technical and project documents for use by other IS staff.
- Maintaining and building relationships with colleagues, internal customers and external suppliers.
- Managing physical IT stock and software licences making sure all assets are appropriately tagged, recorded and tracked around the organisation including undertaking audits.
- Suggesting improvements to help the teams to continuously improve.
- Carrying out general administration including preparing and circulating documents, ordering equipment and arranging meetings.
And any other reasonable duties as may be assigned from time to time.
What we are looking for:
Desirable skills:
We want to see that you have a real interest and enthusiasm for Information Technology (IT), enjoy solving problems and helping others, can work in a team and with people at varying levels of ability and responsibility.
Our aim is to find people with potential like you, helping you to develop, build a successful and rewarding career and in time become the new leaders at the GMC.
Key skills:
- ICT technical knowledge and skills
- Interpersonal skills
- Organisational skills
- Communication skills
- Innovation & problem-solving skills
Personal qualities:
- Good timekeeping
- Positive and professional attitude towards work
- Team player
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Benefits
We offer an attractive benefits package, which includes:
- Starting on 25 days holiday per year plus bank holidays
- The option to buy and sell leave
- Gain access to GMC discounts on travel
- Eating out, high street stores and motoring
- A generous pension scheme and interest free season ticket loans
To name but a few.
To find out more, please click here.
The GMC is happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.
Future prospects:
Potential for those that are successful in completing their apprenticeship.
How do I apply?
Please click on the link below to apply.
https://jobs.gmc-uk.org/vacancy/it-service-desk-engineer-apprenticeships-digital-492524.html
APPLICANTS THAT DO NOT APPLY DIRECT TO GENERAL MEDICAL COUNCIL VIA THE ABOVE LINK WILL NOT BE CONSIDERED.