Employer description:
Established in 2003, Focus Group are proud to have grown into one of the UK’s leading independent providers of essential business technology.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.
The role of a Desk Engineer will be to work as part of a team to prebuild, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products.
You will deliver the above through our Fast-Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves.
Responsibilities:
- Pre-configure IT and Telephony solutions to pre-defined customer requirements for remote and field installations
- Carry out remote solution surveys to aid our customers with the successful implementation of their new solution
- Configure software and hardware to a pre-defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service
- Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients
- Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers
- Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected
- Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential
- Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products
- Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers
- Meet all SLT's as per the Fast-Track KPI to ensure successful completion of all tasks and high customer satisfaction
What we are looking for:
Skills and Personal Qualities:
Essential:
- IP Literate with good all round IT skills
- Must be able to work alone under pressure as well as part of a team
- Knowledge of Microsoft excel and other office programs
- Customer service focused with an excellent telephone manner
Desired:
- Understand Hosted and On-Prem telephone systems
- Proven experience within the telecoms or IT industry
Entry requirements:
The entry requirements for this Cloud Network Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Future prospects:
There is the potential to gain a full-time role at the end of the apprenticeship.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.