As the Digital Lettings Support Apprentice, you will be a first point of contact for both Tenants and Landlords, dealing with enquiries along with arranging viewings, assisting with advertising and helping to match the right tenant with the right property, guiding them smoothly through the process.
The successful candidate should be confident in customer facing scenario's and have a passion for proving first class service along with an interest in the Lettings industry and Administration.
You will gain a Modern Apprenticeship in Digital Applications Support at SCQF Level 6 Diploma - comparable to a HNC or first year of university - don't miss this opportunity!
With the success of 17 previous Apprentices who have gained career advancement and professional hands-on experience, Southside Property Management are looking to give the same opportunity to another enthusiastic individual.
Based in the heart of Edinburgh's Old Town, Southside Property Management are an established team who take pride in their strong customer relationships and knowledge of the Property Industry, striving to provide a fair and affordable solution to both Landlords and Tenants.
Interested? Apply Today!
Key Responsibilities:
Systems used:
MS Packages, bespoke SAM database, Google Calendar, Jotform, Kizeo, Advertising websites such as Zoopla, Citylets & Rightmove.
Whilst the role has a wide and varied remit, including document and data administration, attention to detail, right attitude and work ethic, key areas of responsibilities are:
- Assisting the Lettings Team with phone and email enquiries and property lettings administration.
- Managing, logging, checking and distributing keys as well as tracking key changes and ordering replacement keys.
- Front of house point of contact for visitors and callers into the office, taking correct and full details – numbers, names, property numbers and managing general enquiries.
- Assisting with management of online and handwritten submissions.
- Processing monthly rental payments.
- Communicating with the Property Managers regarding their portfolios.
- Booking in viewings and liaising with viewers throughout day.
- Advising potential tenants about the procedure for conducting virtual and physical viewings and Routine Property Visits where required (keeping in mind health & safety procedures).
- Updating company data base, ensuring accuracy of information.
- Communicating regularly to Tenants and Property Viewers.
- Involvement in projects.
- Assisting with advertising on various letting portals.
- Assisting the Lettings and wider SPM team members.
- Following the 7-step SouthSide Referencing Procedure (SRP).
Additional Roles & Responsibilities within the company
- Keep everyone safe
- Keep everyone happy
- Keep the company sustainable
Required Skills:
- Client focused, professional with the requisite skills to establish and maintain relationships.
- A self-motivated person who can work on their own initiative or in a team whilst achieving stretching targets.
- Ability to work calmly and efficiently in a pressurised environment.
- Excellent organisation skills and ability to manage challenging demands.
- Excellent communication and interpersonal skills
- Requires strictest attention to detail and accuracy
- Previous work experience is preferred, ideally in a customer facing role
- PC skills and knowledge of MS Excel, Word, TEAMS.
Additional Information:
- Salary - £10,000 per annum (starting salary)
- Future Salary - £20,000-£22,000 (after year 2), £23,000-£24,000 (after year 3)
- 5 Hours per week
Future Career Progression:
- Upon formal qualification and subject to performance, salary will increase to £18,000 based on a full-time 40-hour week (pro-rata for part-time hours)
Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.