Employer description:
Vianet Group was established in 1995 and has been an AIM listed business since 2006. With over 300 customers including a number of global blue chip companies and more than 230,000 devices connected to our platform, our experience and knowledge combine to form a powerful technology and insight capability that few can match.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.
Purpose of the Role:
To deliver high quality technical support and IT assistance across all areas of the business, thereby allowing end users to fully benefit from operating technically sound and issue free technology.
Responsibilities:
Key Accountabilities:
- To provide users across the business with excellent 1st and 2nd line support and customer service
- The administration of the IT service desk and triage of tickets
- Ownership of mobile fleet
- Technical support of remote workers
- Software support across all business
- Maintaining the asset register
Other tasks include:
- Prioritise and respond promptly and effectively to assigned Service Desk Tickets, demonstrating and performing effective Incident Management disciplines
- Ordering equipment in line with Capex processes and procedures
- Setting up and configuring new laptops and desktops
- Installation of authorised software to laptops and desktops
- Patching of network and phones
- Ensure all logs for equipment and users are maintained
- Managing assigned tasks, incidents, changes, project tasks and activities through to required standard
- Develop and maintain documentation and procedures towards continual improvement - ensuring all key information is maintained centrally and fed back to the Service Desk
- Prepare documents, meeting materials and correspondence
- Perform basic administrative support duties as required to meet specific operational objectives
- Attend team meetings and provide contribution towards continual improvement and highest level of service
What we are looking for:
Skills and qualities:
- Sound knowledge of Microsoft Windows Server and Microsoft Desktop Technologies and applications
- Able to communicate effectively (verbal and written)
- Personal drive - reflects the ability to be resilient and to achieve through repeated effort
- Customer focus - reflects the pursuit of the highest level of customer service
- Results focus - reflects the ability to focus self and others on specific business goals
- Teamwork - reflects the ability to contribute focus self and others on specific business goals
- Decision making - reflects the ability to evaluate, to judge the best course of action and to make decisions at the appropriate speed
- Relationship building - reflects the ability to build and maintain a network of contacts to facilitate business results
- Integrity - reflects the ability to work ethically and to live company values and habits
- Self-development - reflects the ability to take responsibility for ones’ own development on a daily basis
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Salary:
£12,430.60 per annum.
Working week:
35hrs a week.
Future prospects:
Once you have successfully completed the apprenticeship, you’ll have the opportunity to either progress onto a further/higher apprenticeship program or gain a full-time position.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.