Node IT Solutions is an MSP driven by the desire to improve the IT environments of SME's.
We take great care in choosing our clients and strive to build trusted relationships in order to make a better IT future for everyone. Our small and friendly team work hard but smart. We have created a relaxed, positive atmosphere in which you will love coming to work.
Are you looking for a qualification as well as real-world experience in IT?
Overview:
We are seeking an enthusiastic Helpdesk Apprentice to bring their can-do attitude and critical-thinking skills to our technical support and implementation team. This role offers the ideal opportunity for the right person to develop their skills and experience as the Company grows.
As a member of the Tech Services Team, you will be responsible for providing 1st line support to our customer base and assisting the other members of the Team with service and project delivery.
You will be responsible for resolving technical issues, and for helping our customers to maximise their IT investment through effective utilisation. You will also work with the back-office team and Service Development Manager to help shape and deliver a first-class user experience.
Location:
Node IT Solutions office, you will occasionally be required to travel to customers’ premises.
Your responsibilities:
- To be a confident, active member of our Service Team, providing effective remote, on site, and telephone based technical support to our customers
- Assist in the creation and updating of support documentation, contribute to and improve internal knowledgebase and asset register
- Assist the Helpdesk to provide hardware support and installation services, including: PCs, servers, networking, firewalls and security, WAN/VPN, and back-up and disaster recovery.
- Assist the Helpdesk to provide software installation and support, including: Windows 10, Azure Active Directory, Windows Server, Microsoft 365 (support, admin, and migration)
- Take ownership of technical issues, follow established escalation process for critical or high priority issues
- Ensure all technical notes are logged onto the ticketing system, and any relevant SLAs are met
- Assist with Microsoft 365 migration, configuration, optimisation, and support, including AAD, Microsoft Endpoint Manager and Autopilot.
- Help to deliver key technology projects, implement new customer projects, onboard support users
- Work with the Sales Team to translate end user and business requirements into technical solutions
What we are looking for:
Essential skills and experience:
- Well-spoken and presentable, you will be talking to and meeting our clients
- Ability to work with all levels of staff within and outside of IT and outside the organization
- Excellent troubleshooting and problem-solving skills
- Self-motivated, reliable, and willing to learn new skills
- Enthusiastic and ready for a challenge
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
- Ability to troubleshoot other technical issues including PC hardware, software, DNS, networking (TCP/IP), and connectivity
- Knowledge of Microsoft Windows operating systems (Windows 10)
- Understanding of cloud storage solutions (OneDrive, SharePoint, Dropbox)
- Full UK driving license
Desirable skills / knowledge (non-essential):
- Knowledge of a helpdesk ticketing system and experience of working to SLA's
- Advanced knowledge of Microsoft 365, networking, Azure Active Directory, backup, anti-virus, mail filtering
- Awareness of modern authentication methods including Azure MFA, Single Sign On and SAML
- Knowledge of data security and protection/Cyber Security knowledge
- Experience of automated application and device deployment (Autopilot)
- Experience implementing, supporting, and migrating backup solutions (Examples: DATTO, Veeam, Azure)
- Knowledge of working with and administering Windows Virtual Desktop
- Enterprise firewall installation, configuration, and troubleshooting (Examples: FortiGate, Ubiquiti)
- Management of Domain Name registration, management, and DNS configuration
We also need you to be:
- Well-spoken and presentable – you will be talking to and meeting our customers
- Reliable and honest, open minded and flexible
- Enthusiastic, ready for a challenge, and willing to learn new skills
- Able to work under pressure and under your own initiative
- Able to demonstrate excellent oral and written communication skills, with both a technical and non-technical audience
- Highly organised and pay exceptional attention to detail
- Level head, calm and clear thinking
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Why Should You Apply?
Progression – You will be working in a small team at an exciting time of growth
Variety - You will gain exposure to all areas of the business IT environment in many different industries. This creates a varied and exciting role which allows for fast progression
Great Culture - Sociable working hours, friendly team environment, your birthday off and regular social events
Training and Development - You will be encouraged to further and enhance your skills set through training and industry certifications. Self-study is enthusiastically supported, and fees may be covered
Working week:
Full time, 37.5 hours per week, Monday to Friday.
Future progression at Node IT:
We are looking to offer full time employment upon successful completion of the apprenticeship.
Node IT Solutions is growing rapidly and expanding into new areas. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.