Illuminate is an innovative IT company who have strong values rooted in their business. They are a dedicated team of specialists creating bespoke packages designed to help you with developing and implementing IT in a way that meets the unique requirements of the organisation. They are great team who love to see talent flourish through apprenticeship programmes. Illuminate IT are committed to developing and investing in their staff, a company who truly values each member of staff.
They are looking for an enthusiastic individual with a keen interest in technology to join their friendly team! Illuminate IT is an innovative company with a dedicated team of specialists who create bespoke IT packages for their customers and is based in Roslin, Edinburgh.
Are you someone who is a keen learner and loves to problem solve? Then this role is a fantastic opportunity to kickstart your IT career in a company that will value your contribution and is fully committed to your growth. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the team while completing an SCQF Level 6 IT Professional apprenticeship. Illuminate IT has supported numerous past apprentices and provides an excellent environment to learn alongside experts.
The successful applicant will be expected to answer customer queries, log calls in call logging software, assist with 1st line support and to provide assistance to the team as required.
Are you ready to kickstart your career in IT? Apply today!
Key Responsibilities:
- Answer phone enquiries and answer customer emails to IT support mailbox
- Log calls in helpdesk software
- Check customer backups and log calls for the team if any issues
- Assist with 1st line IT support
- Attend sites with other team members and assist when required
- Archiving old helpdesk systems
- Undertake any other tasks/duties as may be reasonably required
Required Skills:
- A passion for technology
- Hunger to learn and develop
- A people person
- Good communication skills
- Team player
- Keen eye for detail
- Great work ethic
- Someone who is happy to go the extra mile
- A driving licence would be preferred but certainly not essential.
Additional Information:
- Salary £12,000 per annum
- 40 hours per week, Monday-Friday
- Salary will be increased upon completion of apprenticeship.
Future Career Progression:
- Potential to progress on to Level 8 IT Apprenticeship and further within the business for the right candidate.
Important Information
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.