Employer description:
We are P&O Ferrymasters and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently.
We have locations across Europe and the Northern Mediterranean and our routes cover road, rail and sea.
We operate from over 20 locations in 13 countries and work with some of the best-known global household names.
We are a part of DP World who are one of the largest global logistics companies in the world.
Overview:
Here at P&O, we are now looking for a IT Technical Support Analyst Apprentice to join our established IT Team.
Key responsibilities:
- To provide effective first line IT assistance across our 500+ user Pan-European environment.
- Responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software.
- Log/Update/Resolve calls on the I.T Helpdesk call management system (Easy Vista).
- Escalating IT issues within the I.T Helpdesk structure.
- Provide remote support to staff via email, telephone and remote-control tools.
- Diagnosing and resolving technical issues.
- Providing support on small- to medium-sized IT projects.
- Providing desktop and server support.
- Supporting and maintaining MS Windows desktops.
- Setting up and configuring new laptops and desktops.
What we are looking for:
Desirable skills:
- Excellent communication skills
- Professional telephone manner
- Interest in technology
- Troubleshooting skills
- Ability to multitask
- Team player
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Salary:
£16,000 per annum.
Future prospects:
Upon successful completion of the apprenticeship, there will be an opportunity to join P&O on a full-time basis - where future development will be encouraged.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.