IT Support Technician Apprentice

Greater London, Harrow

This vacancy is now closed

Description

Employer description:

At Jansa IT we are committed to delivering excellence when dealing with all your IT needs. Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward.

The future of your business depends on how effectively you harness the power of technology. Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs. 

Overview:

We are looking for someone to join our 1st line remote support team supporting our client’s IT Systems remotely over the internet, communicating using email, telephone and live chat facilities. 

Main responsibilities:

  • Provide first-line support
  • Imaging and maintenance of PC's
  • Setup, update and fault diagnosis of customer IT systems
  • General network support and troubleshooting
  • Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
  • Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.
  • Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
  • Explaining technical issues in a clear way to non-technical clients
  • Answering the phone in a professional manner and, if relevant passing on any information promptly.

Desirable skills:

  • Good Customer Service skills
  • Some knowledge of IT

Personal qualities:

  • Confident on Phone

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects: 

  • Full-Time with the Company
  • Possible further training

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.